Privacy Statement

Quality Tours Ireland is committed to respecting and protecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.

It is the intention of this privacy statement to explain to you the information practices of Quality Tours Ireland in relation to the information we collect about you.

For the purposes of the GDPR the data controller is:

  • Quality Tours Ireland/ Martina Reilly 

Please read this Statement carefully as this sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Our Data Protection Officer / GDPR Owner and data protection representatives can be contacted directly here:

Martina Reilly                        +353 87 1126567 

Purpose for processing your data

When using our contact form(s) you will be asked to enter information such as your name and contact detail. We use these details to assess your request and may use these to contact you for further information or answer your request. When using our contact form the information you submit is stored in our website database (encrypted) as a back-up for a period of 15 days after which it is deleted automatically. The original enquiry is sent to our offices by email and falls under our emails retention policy.

  • Should you request a quote your details will be added and stored in our CRM. It will be deleted after a retention period of 6 months once we receive an answer from you.
  • Customer’s details will be stored in our CRM for the purpose of liaising with you and will be stored for as long as you are a customer with us. If leaving us your details will be deleted within 6 months of being notified by you that you no longer wish to use our services.
  • We have taken extra steps to ensure the data you provide us with is dealt with in a safe manner:
    • Our site is hosted on SSL (secure socket layer) which means communications between the site and server are fully encrypted (for instance when you submit a contact form)
    • Emails sent to us by our site are sent via TLS (Transport Layer Security)
  • Statistics: we use statistics on the website which provide us with essential information such as the most visited pages, where users are coming from (search engines, links etc.). These are set up to NOT track your full IP address and therefore do not collect personal information.

Please note that:

  • Our website is hosted in Ireland
  • Our CRM is hosted in Ireland
  • Our emails are hosted by Microsoft Outlook within the EU

 

 

Why are we processing your data? Our legal basis

In order for us to provide you with confidential, executive Chauffeur driven luxury vehicles for your private tour, Quality Tours Ireland needs to collect personal data from you in order to provide you with your transport requirements and for billing purposes.

Our reason for processing your data under the GDPR is:

  • Contractual – Quality Tours Ireland needs to process your data as this is necessary in relation to a contract which the client has entered into or because the client has asked for something to be done in order that they can enter into a contract.

Quality Tours Ireland are committed to ensuring that the information we collect is appropriate for this purpose, and does not constitute an invasion of your privacy.

 

How will QUALITY TOURS IRELAND use the personal data it collects about you?

Quality Tours Ireland will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.

 

Who are we sharing your data with?

We may pass your personal data on to third-party service providers contracted to Quality Tours Ireland in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Quality Tours Ireland procedures.

If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.

We have issued all our third party processors with a Data Processor checklist asking them GDPR specific questions

If we transfer personal data to a third party or outside the EU, we, as the data controller will ensure the recipient (processor or another controller) has provided the appropriate safeguards and on condition that enforceable data subject rights and effective legal remedies for you the data subject are available.

 

Data subject rights:

Quality Tours Ireland facilitate you, our clients, rights in line with our data protection policy and the subject access request procedure. This is available on request.

Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access: you have the right to request a copy of the information that we hold about you.
  • Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten: in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing: where certain conditions apply to have a right to restrict the processing.
  • Right of portability: you have the right to have the data we hold about you transferred to another organisation.
  • Right to object: you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling: you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Quality Tours Ireland refuses your request under rights of access, we will provide you with a reason as to why.

All of the above requests will be forwarded on should there be a third party involved as we have indicated in the processing of your personal data.

Retention of your personal data
Data will not be held for longer than is necessary for the purpose(s) for which they were obtained. Quality Tours Ireland will process personal data in accordance with our retention schedule. This retention schedule has been governed by our internal governance.

Complaints 
In the event that you wish to make a complaint about how your personal data is being processed by Quality Tours Ireland or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Quality Tours Ireland data protection representatives Data Protection Officer / GDPR Owner

 

Your privacy is important to us. If you have any queries, questions or comments regarding this Statement, please do not hesitate to contact us info@qualitytoursireland.ie